Admissions Policy

  • Every child shall be treated equitably, without regard to factors such as race, colour, ethnic or national origin, religious beliefs, disability, or gender.

  • Secure your spot by completing the registration form.

  • Your place will be officially confirmed upon payment of the applicable fees. Payment must be made in advance when making a booking.

  • Prior to a child's attendance, a comprehensive registration form must be completed, providing the child's information, parental details, and any necessary permissions.

  • In the event that the Pre-Nursery and Out of School Club is fully subscribed, a waiting list will be established and managed by the club manager, following a first-come, first-served approach.

  • Available slots will be allocated on a first-come, first-served basis, prioritising those who have made their payments.

  • The management reserves the right to deny admission to any child whose behaviour is, in their judgment, not in the best interest of the safety and well-being of staff and other children. (This action will only be taken after all established procedures for addressing behavioural issues have been exhausted.)

Fees and Registration

  • To register your child, anon-refundable deposit of £50.00 is payable to secure a place. This will be  credited againstyour first month’s fees. If the place is no longer required or not taken up thedeposit will not be refunded.

  • Fees are taken in advance for all services. (Tutoring, After School & Holiday Club, Pre-Nursery and   activity sessions)

  • Fees are non-refundable.

  • Fees are payable during periods ofabsence from the After School Club and Pre-Nursery sessions, including sicknessand any holidays taken when the After School Club is open.

  • In exceptional circumstances there may be an event that triggers the closure that is out of our control. Such events include, without limitation, ‘acts of God’, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, and epidemics, fees are payable for such forced closures.

  • If you (parents/guardians) inform one month before quitting the tutoring sessions, refund will be issued. 25% of the due amount will be deducted for administrative services in case security deposit is waived off (not paid).      

  • If a refund is eligible on quitting services, return will not be applicable on the original price rather on agreed and paid fees.

  • If the fees are not paid by the due date on your invoice, company has rights to refuse the services till the amount is paid or £20 fine will be charged on overdue payments each lesson.

  • Fees quoted are in accordance with Tots and Tweenies Limited. Fee Schedule for the number of sessions that your child attends at the setting. Any extra sessions requested over and above those booked, (or part thereof), will be additionally charged at the rates specified in the Fee Schedule and must be booked 24 hours in advance. Extra sessions are subject to availability at the time of request.

  • The fees are subject to change according to the price plan when the child is promoted.

  • Fees are reviewed annually and so any increases will only occur once during the year.

  • Fees are not refundable if a child is picked up earlier than scheduled time. However, A fee of £20 will be charged, for each quarter of an hour, that a child is picked up late from the setting.Parents/Guardians should be aware that the place must be vacated by the designated closing time

  • Fees are charged monthly, weekly, quarterly, or session-based in advance and are to be paid by direct debit, cash, bank transfer, contactless on the first day to which they relate. Fees will be invoiced to the person(s) named on the registration form.

Child Attendance and Collection Policy

  • If staff are unsure of the person collecting the child that child will remain in the setting and parents will be informed of the decision.

  • In the event of any child(ren) being left in the setting due to unforeseen circumstances, Redbridge Social Services would be contacted. If necessary, the local police would also be contacted.

  • To help prevent this situation from arising, when children are registered for an Out of School Club,Pre-Nursery or any other services, we obtain as much information as possible from the parent/carer. We do require at least two contact numbers, being parents and other relatives or emergency contact numbers who can be contacted in emergencies.

  • A child will not be released to anyone other than a parent, without their prior consent in writing and suitable means of identification or recognition of the person authorised by parents/carers to pick up their child. It is required that a parent inform the manager if their child is to be collected by someone unknown to them and give relevant details.

  • Staff will record any late or non-collection of children. If the problem is consistent, staff will work in partnership with parents/carers to address the issue.

  • If parents/carers are unwilling to work with staff on this issue, management will be informed, and a cost may occur.

  • The ultimate cost of the non/late collection of children, is the forfeit of the club. The fee is £20 for every 15 minutes late.


  • In case the child is unable to attend the booked services inform the management at earliest. Parents/carer can inform by email, text or phone. The reason will be recorded. Regular and unexplained absences may mean they are at risk of safeguarding concerns and therefore, the absence of all children is taken very seriously.

  • If your child does not attend on a contracted day, fees will not be refunded, and the hours cannot be transferred to another day

Attendance Records

  • Attendance Record Sheets are used to record child’s attendance. This record will be shared at the end of month.

Confidentiality Policy

  • The data supplied on the registration forms, including that of the parents/carers, children will be stored on the computers used by Tots and Tweenies management.

  • Tots and Tweenies is registered with the Information Commissioner’s Office.

  • Tots and Tweenies management and administration are committed to maintaining the security of any personal data used and stored by the Club.

  • The data is held and used to comply with the statutory framework for the Early Years Foundation Stage, Ofsted, Department for Education and Local Authority.

  • However, the details given by the parent may be required by law to be given to an outside body, e.g., the police or social services, Tots and Tweenies would comply with such a legal request

  • The information may be given to the Child Protection Officer in line with the child protection policy.

  • The staff is expected to keep any personal details about any parent/carer or child at the Club, whether written or verbal, confidential, except to share that information amongst themselves where they believe it is in the best interest of the child.

  • With Parents’ permission this data may be, when necessary, shared with:
    ·    Other professionals supporting your child, for example health visitor, pre-school, nursery, school, other health or education professional.
    ·    Local authority through the Free Childcare and Early Education Entitlement headcount and annual Early Years Census (England)
    ·    Local authority for the purposes of funded services that they support.
    ·    The local safeguarding children’s board or Social Services Referral and Assessment Team if we ever have any concerns about the safety of your child.
    ·    Ofsted

Behaviour and Discipline Policy

  • Acceptable social behaviour will be encouraged by staff acting as role models and displaying considerate attitudes.

  • Unacceptable behaviour, whether it is emotional, physical, verbal or psychological, will be quickly identified and dealt with positively. Reasons will be always explained to the child involved and good behaviour will always be praised.

  • Children will not be shouted at or verbally abused. Tots and Tweenies has zero tolerance policy on corporal punishments. Physical punishments such as slapping or smacking will not be used under any circumstances.

  • However, on the event where physical intervention is necessary when it involves the harm or injury to other person be it other child or staff, a written record will be recorded, informed and signed by the parents.

  • Tots and Tweenies will not tolerate bullying, biting, hitting, fighting, spitting, swearing by any child

  • Unacceptable behaviour will be dealt with by the key person explaining the misbehaviour to the child concerned in private. Notes will be kept for reference. Persistent unacceptable behaviour will be discussed with the parents.

  • If the child still continues to misbehave and is causing disruption to the running of the club then the manager will discuss the matter with the parent / guardian. The parent will be made aware of the gravity of the situation and the possibility that the child may have to be excluded from the setting if his/her behaviour does not improve

  • If there has been no improvement, the parent/guardian will receive written notification that exclusion is under consideration. Final action is the exclusion from the registered services (Pre-Nursery/Out of school provision).

Equal Opportunities Policy

  • All legislation and existing codes of practice produced by the Equality and Human Rights Commission, the Equality Act 2010 and the Children and Families Act 2014 are part of our policy. Tots and Tweenies aims to make sure that,

  • Whilst at the setting no child will receive less favourable treatment on the grounds of race, colour, ethnic, or national origin, religious beliefs, disability, gender or the ability to pay, in any matter.

  • Both the management and the staff will ensure that the services they provide are accessible to everyone.
    This policy will be actively promoted through management decision making, employment practices and service provision.  The setting will strive to monitor its implementation and its effectiveness.

Health Policy

  • The management will attempt to ensure that the temperature is maintained at a level which is comfortable for the children

  • There will be no smoking, alcohol consumption or drugs in the setting

  • Children will have some opportunity of access to outdoor play - weather permitting

  • Providing the management is informed, the staff will be made aware of any child's special health conditions and appropriate care will then be made available to that child in consultation with the child’s parent.

  • To protect the health of the other children and the staff in the setting, parents will be asked not to send their child to the setting if the child is unwell. If a child will not be attending the setting due to illness, the parent must inform the school and Tots and Tweenies separately.

  • If a child is not feeling well enough to participate, it is the Tots and Tweenies policy to provide a quiet place for the child or to encourage him/her to participate in quiet activities.The child will be observed for any worsening symptoms. Their parent/carer will be notified verbally the same day at earliest.

  • If a child's condition worsens to such an extent that the key person is seriously concerned, and suspects urgent medical treatment is required, then the parent will be notified immediately, and if necessary, an ambulance will be called.

  • If a child is exposed to a communicable disease, it is Tots and Tweenies policy to contact the parents; likewise, management would appreciate parents' co-operation if their child contracts an infectious disease, so that the appropriate steps can be taken to notify other users of the setting if necessary.

  • Medicines will not routinely be administered. No medicines will be administered unless written permission is given by the child’s parent and the staff have received appropriate training. In an emergency, parents will be immediately called, or child may be taken to hospital or emergency services will be called.

Trips and Outings Policy

  • Tots and Tweenies believes in extending opportunities by offering new experiences whilst maintaining a safe environment. Trips and outings will be appropriate to all children's development and abilities, involving fun and learning.

  • Parents/carers will be included in discussions on trips and outings where possible. A risk assessment will be completed prior to the outing.  

  • Health and safety are of paramount importance. Children will be always supervised by adults according to the OFSTED early years directorate adult/child ratio.

  • Vehicles used for trips and outings will comply with all safety legislation and appropriate restraints will be used for all children.

  • A written consent must be taken from parents for their children to take part in trips and outings.  

  • The manager will be familiar with the venue/area to be visited and will ensure that children's emergency details are taken on outings and kept secure.

  • A qualified first aider will attend all outings

  • A mobile phone will be taken to enable continuity of safety

  • Tots and Tweenies ensures to provide safe outings and trips. However, if any accident happens Tots and Tweenies will not be held responsible and no legal action will be taken against them.

Accident and Incident Policy

  • If an accident occurs it will be dealt with by a member of staff qualified in first aid.

  • All accidents will be recorded in the accident book, signed by the first aider and parents should sign to acknowledge the accident and any action taken.

  • A first aid box will be available, and the contents checked and kept up to date.

  • All members of staff will be encouraged to have up to date first aid certificates

  • Written permission from parents will be soughtin Admission form to take emergency treatment for their child if it is needed

  • In case of an accident that required child to be taken to hospital emergency care on 999/112 will be called and child will be taken to hospital. In such cases the child will be accompanied by a staff member. Parents will be called immediately.

  • Accidents that require hospital treatment will be reported to Ofsted

  • Accidents off site: The staff member accompanying children for an outdoor activity or trip will carry parents’ contact details as well as first aid kit and will be certificate holder of first aid. In case of accident, they will be in touch with the manager and update in form of any accident.

  • Incidents An incident is a non-medical emergency which causes the need for an immediate response/change of routine in the setting. Following existing planned procedures will be followed in the event of an incident:Missing child – Missing Child policy and procedure Gas leak/fire – Emergency Evacuation procedure Challenging/aggressive behaviour of a child– Behaviour Management policy and procedureIn case of an incident where children’s safety is a concern, parents will be called to collect their child immediately.

Allegation Policy

  • Procedures are in place for dealing with allegations against staff and these will be dealt with directly by the manager. Procedures adopted in accordance with requirements of social services in the event of child protection issues: No less than 2 members of staff will be always on the premises.

    Ongoing training will be offered to staff to update child protection knowledge, ensuring they recognise signs and symptoms of possible physical, emotional, sexual abuse or neglect. Any changes to behaviour or physical appearance in a child will be responded to following the guidelines set by social services and Ofsted.

    In case an allegation is made, an internal investigation will be carried out. A written detailed record of all related incidents, including what was said and by whom, with times and dates will be kept.

    Local Authority Designated Officer (LADO)who will oversee and manage any allegation cases will be reported and advise will be followed.  The procedure will be as follows: Log concerns in writing and inform setting DSL.If your concerns are about the DSL, then inform their line manager. If there is no one to escalate to, contact LADO directly. 

Hygiene Policy

  • The children will be encouraged to wash their hands after using the toilet, before and after food is consumed. Also, after messy play. Running water, soap and towels will be available

  • Staff will be made aware of how infections, including HIV infections, are transmitted.

  • Rubber gloves will be available for clearing up after spills of bodily fluids. Floors and other surfaces will be disinfected

  • Clean clothes will be available in case of accidents

  • Staff will obtain the Food Hygiene Certificate

Data Protection Policy

  • TotsAnd Tweenies take families’ privacy seriously, and in accordance with the DataProtection Act 2018 and the General Data Protection Regulation (GDPR).

    Tots And Tweenies is registered with Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

    The paragraphs in italics are from https://www.ico.gov.uk/onlinenotification/Security.html

    Data controllers must give a general description of the measures to betaken for the purpose of protecting against unauthorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.

Statement of Data Protection Policy

  • Parents are required to provide personal data about themselves and their child/ren to deliver a quality and safe childcare service. The data is held and used to comply with the statutory framework for theEarly Years Foundation Stage, Ofsted, Department for Education and LocalAuthority.

    Any information pertaining to accidents or incidents involving a child in our care must be kept until the child reaches 21 years and 3 months of age.

    Tots And Tweenies management and administration are committed to maintaining the security of any personal data used and stored. The data will be used primarily for the business of Tots and Tweenies, but the overriding ethos will be the protection of the children who attend the setting.

    The day-to-day responsibility for the data lies with the administrator/manager, who reports to the management.

    All paper-based records about children and their families will be securely locked and protected and only accessible by administrator/manager.

Computer Security
(i.e. providing clear management direction on responsibilities and procedures in order to safeguard personal data)

Software and Hardware

  • A firewall, anti spyware, malware and virus-checking software are to be installed on all computers used by Tots and Tweenies and kept up to date.

  • On all computers used by Tots and Tweenies, the operating systems are to be kept up to date by receiving automatic updates

  • All software is to be kept up to date by downloading the latest patches or security updates, which should cover vulnerabilities.

  • Tots And Tweenies staff will have access to only the information they need to do their job and will be instructed not to share passwords

  • When disposing of old computers all personal information must be securely removed by using suitable software (formatting the disc is not acceptable) or destroying the hard disk.


  • Consider whether the content of the email should be encrypted, or password protected.

  • Make sure the right address is chosen before ‘Send’ is clicked, especially if a list of addresses is presented.

  • If an email is to be sent to a recipient without revealing their address to other recipients, then blind carbon copy (bcc) is to be used, not carbon copy (cc).

  • Be careful when using a group email address. Check who is in the group and make sure you really want to send your message to everyone

  • If a sensitive email is to be sent from a secure server to an insecure recipient, security will be threatened. Check that the recipient’s arrangements are secure enough before sending the message

Control of Physical Security

Controlling physical security is concerned with restricting access to sites, buildings, computer rooms, offices, desks, storage areas, equipment, and other facilities where unauthorised access by people could compromise security.

  • Tots And Tweenies computers in the setting, that have administration data on them, are to be protected by password known only to administrator/manager.

Control on Access to Information

Controls on access to information include procedures for authorising and authenticating users, as well as software controls for restricting access, and techniques for protecting datasuch as encryption.

  • Tots And Tweenies computers are to be set up so that a login with password is required for all administration tasks. Passwords are to be kept confidential.

  • The administration computers are to be set to automatically log the users out if the computer is not used for 5 minutes

Data Storage

  • Tots And Tweenies have password protected iCloud storage space that are capable of running the database.

  • A backup of the database is to be taken:
    At the start of each financial year the database is prepared for anew year.
    Before any major alterations or updates.
    At the end of the financial year before the database is prepared fora new year.
    The backups are to be stored at a different location to the administration computers

Information Sharing

The information will be shared to the following:

Staff Training on Security Systems and Procedures

Training your staff on security systems and procedures. Are your staff trained to be aware of information security issues? This may be covered during induction or by formal seminars.

Staff training covers the following:

  • To keep Tots And Tweenies information confidential and not to disclose it to other people. Any sharing of information with anybody outside Tots And Tweenies may only be carried out by the senior play leader or administrator and should be logged.

  • All confidential paper waste is to be shredded

  • Check the physical security of Tots And Tweenies premises, not any unauthorized person, including family members are allowed to access personal data.

  • To be wary of people who may try to trick them into giving out personal details.

  • That they can be prosecuted if they deliberately give out personal details without permission

  • To use a strong password -these are long (at least seven characters) and have a combination of upper- and lower-case letters, numbers and the special keyboard characters like the asterisk or currency symbols.

  • Not to send offensive emails about other people, their private lives or anything else that could bring your organisation into disrepute.

  • Not to believe emails that appear to come from a bank that ask for account, credit card details or password (a bank would never ask for this information in this way).

  • Not to open spam, not even to unsubscribe or ask for no more mailings. They should delete the email without opening it. Spam filters on the computers are to be used or preferably use an email provider that offers this service

Detecting and Investigation of Breaches of Security

Detecting and investigating breaches of security when they occur. Do you have controls in place which alert you to a breach of security? Do you investigate breaches of security? 

Only the manager and administrator have access to personal data. Any breaches of security will be investigated. Such breaches may result in disciplinary action and relevant parties will be informed immediately and Information Commissioner’s Office will be reported within 72 hours.  

Electronic Device and The Internet Policy:
Television, games consoles and electronic devices such as iPads, can be educational in certain situations; aiding attention, comprehension, vocabulary, knowledge, hand eye co-ordination and turn taking. However, the time spent on them should be limited so that children may participate in a wide variety of other experiences. The children in the care of Tots and Tweenies have supervised access to electronic devices.

Laptop and tablets: On laptop, they can access variety of programs and games which are age appropriate under the supervision of staff. Viewing time is limited and the laptop is turned off as soon as the program or activity is finished or when children lose interest. Afterwards, we talk about what they have seen to extend their learning and observations.

Internet access:
Any equipment used within the setting has appropriate filters in place to protect your child from harmful online material. Children have controlled supervised and guided internet access which is monitored by staff members all the time while child is availing this facility. Also, children will be educated on the use of internet.

SocialMedia and Website: No photographs will be posted on social media and website without parents’ consent which is part of registration form. It is your right to withdraw consent at anytime and if you wish to do so, please speak to the manager.

MobilePhones and Photography: The setting is registered with the Information Commissioner’s Office as a data controller, which means that we abide by strict guidelines for the storage and use of photographic images.  These images will only be stored and used in line with parental written consent and only accessible by manager.

The group photos that are shared with others, will always have your child’s face pixelated.  Any visitors to the setting are not permitted to take photographs of your child or record them in anyway.

Safety Policy

The safety of children is of paramount importance. To ensure the safety of both children and adults, Tots and Tweenies will ensure safety in the following areas:  

Staff will receive the relevant information, training and supervision to ensure safety issues are reviewed on a regular basis.  

Equipment and resources will be safe, clean and meet the necessary safety Requirements. Regular safety checks will be made to assess the wear and tear of the equipment. Any defects should be reported to the supervisor and removed from use immediately. All equipment will be cleaned on a regular basis.  

In the event of an accident requiring first aid, a qualified first aider will administer it. A first aider will be always on the premises. Accidents will be recorded in the accident book and signed by staff members and parents/carers. Accidents that require hospital treatment will be reported to Ofsted.  

Fire procedures will be displayed in the setting. Staff will be familiar with the evacuation plan and will practice this on a regular basis. These will be recorded in the fire procedure book. All firefighting equipment will be inspected by a competent person, the results recorded, and appropriate action taken.


  • Safety checks on premises, both indoors andoutdoors, will be before every session

  • Equipment will be checked regularly, and any dangerous items repaired/discarded.

  • The layout and space ratios will allow children and adults to move safely and freely between activities.

  • There will be adequate systems and equipment for the detection and control of fire.

  • Fire doors will never be obstructed, and fire exits will be easily identifiable.

  • A record will be kept of any fire drills.

  • Electric points/wires and leads will be adequately guarded.

  • All dangerous materials, including medicines and cleaning materials will be stored out of reach of children.

  • Large equipment will be erected with care and checked regularly. Equipment offered to children will be developmentally appropriate recognising that materials suitable for an older child may pose a risk to younger/less mature children


  • All children will be always supervised by adults and will always be within sight of an adult.

  • Children will leave the group only with authorised adults.

  • Children will not have unsupervised access to kitchens/cookers.

  • If a small group goes out (e.g., To the wildlife area) there will be sufficient adults to maintain appropriate ratios for staff and children remaining on the premises.

Adult Safety

  • All adults in the group, both staff and visitors, will be aware of and respect safety policies.

  • If adults need to reach up for stored equipment, they will be provided with something safe to stand on. Heavy materials will not be stored above head height.


  • A folder will be always available for the reporting of any accidents/incidents.

  • Regular safety monitoring will include checking of the accident record as a basis for risk assessment.

  • All adults including parents and carers will be aware of the system(s) in operation for children’s arrivals and departures and an adult will be at the door during these periods.

  • Adults will not walk with hot drinks or place hot drinks within reach of children.

  • A correctly stocked first aid box will be always available.

Special Consideration

Some areas and activities pose hazards. All staff will be aware of these:

  • All cooking activities involving the use of heat will be continuously supervised. Children will not be allowed in the kitchen for any other purpose.

  • Systems will be in place to ensure that no child can leave the premises unattended.

Risk Assessment

An annual risk assessment is carried out. The findings of the risk assessment will be communicated to all people affected.

Security Policy

Tots and Tweenies is committed to provide a safe and secure environment. Staff will adhere to the following guidelines:

  • No child will be left unsupervised in the setting at any time.

  • Staff / child ratios of 1:8 children in the Under 8’s will be adhered to.

  • Visitors to the setting will not be left unsupervised at any time and adequate identification will be required. Identification will be provided, and prior appointments should be made where possible.

  • Children will not be released with anyone other than the recognised parent/carer unless prior notice is given. If staff are unsure of the person collecting the child that child will remain at the club and parents will be informed of the decision.

  • Entrance to the club will be monitored to always ensure security. Children will be signed in and out of the setting.

  • Parental/carer consent will be sought for the use of videos and photographs for promotional usage.

Special Needs Policy

Before a child with special needs is booked into the setting, the parent must discuss the matter with the manager to ensure that adequate facilities and staff are available to cater for the needs of that child.

Tots and Tweenies aims to make sure that:

  • The activities provided, when a child with special needs attends the setting, will be suitable for all the children including SEN children.

  • Designate a staff member as SENCO who will liaise with SEN Co of local authorities.

  • Develop, maintain and train the staff who is suitable for the children with additional needs.

  • A child with special needs is not discriminated against, nor are other children disadvantaged because a child with special needs attends the setting.

  • Whilst in the setting, every child will be allowed to participate in all activities commensurate with their abilities.

  • Inform and seek support and advice from council for training, observations and assessments of the children with additional needs.

  • Tots and Tweenies follows a four-stage graduated approach to supporting needs to provide support for children with four stages of action.

Assess the child’s development and needs.Include parents and the child where age and stage appropriate. Do you need toseek more specialist help from health, social services or other agencies?

Agree what strategies, interventions and support are required. Do staff or parents/carers need any information ortraining? Include a date for reviewing plans and progress.

Implement the plan and observe the child’s response to the action taken.

Review the effectiveness of the support and the impact has there been on the child’s progress. Reviews should include the key person, SENCO, parents and the views of the child, including any agreed changes to outcomes and support.

This process needs to become aregular cycle, identifying the most appropriate way of ensuring the child is making good progress, including seeking further specialist help if required.

External Emergency Procedure

In the event of an external emergency the following procedure must be followed, providing it is safe to do so.

  • Everyone should remain calm.

  • A key person shall ring the hand bell twice, once to get the children's attention and to stop what they are doing. The second ring indicates that the children should gather in the activity room, walking in an orderly fashion.

  • The children shall be ushered into one of the activity rooms. The external door closed.

  • The key person should collect the register and ensure that all the children are present. Nursery assistant should encourage the children to remain silent while the roll call takes place.

  • Any pupil, play leader or visitor that cannot be accounted for must be found immediately.

  • No one must leave the building until the manager has made sure that the external emergency has passed. The manager is to telephone the emergency services if she/he thinks it necessary.

  • If the manager is not available, then his/her duties must be carried out by the key person.

Fire Evacuation Procedure

In the event of a fire the following procedure must be followed, providing it is safe to do so.

  • Everyone should remain calm.

  • If the automatic alarm is notsounding, then a manager must operate the alarm by breaking the glass of thenearest fire alarm point or by raising the alarm by any means available.

  • The manager will summon the fire brigade, using the mobile phone.

  • Key person should ask all children in their care to stand; put any equipment in use down safely and tuck their chairs under tables.

  • Quickest routes out of the building are the main entrance (front door)

  • The manager and the key person must escort the children across the road, leaving the building, in an orderly manner, by the nearest safe exit.

  • The children should line up in front of the building across the road.

  • The manager must ensure that the building is completely evacuated by checking all the rooms and the toilets.

  • The manager must take the attendance register and contact details before leaving the building.

  • Key person should encourage the children to remain silent while a roll call takes place.

  • Any pupil, staff member or visitor that cannot be accounted for should be reported to theOfficer-in-Charge of the first fire appliance when it arrives.

  • If the manager is not available, then his/her duties must be carried out by the key person.

  • No one must re-enter the building.

Child Protection Procedure

Indicators of child abuse

The key person will be observant and watch for signs of possible child abuse. These may include:

  • a history or other evidence of frequent, repeated injuries.

  • repeated attendance at clinic or hospital, or frequent hospital admissions.

  • a delay in seeking medical advice or treatment which is obviously necessary.

  • conflicting accounts and explanations of how an injury or incident has occurred by the child or carers.

  • an unawareness or denial of an injury or incident by the carer.

  • very low self-esteem.

  • fearful and withdrawn behaviour.

  • an adult who has very noticeable unrealistic expectations of a child.

  • failure to thrive and meet developmental milestones.


1.     If a staff member suspects that a child may be suffering from abuse,the staff must discuss the matter with the manager.

2.    The manager will make a note of the indications on a Child Protection form.

3.     If the manager thinks it necessary, she/he will discuss the indications with the child, in all cases the following principles will be followed:
·  The child should be listened to but not interrogated nor asked to repeat their account.
·  Care should be taken not to make assumptions about what the child is saying or to make interpretations.
·  The child should not be interrupted when recalling significant events.
·  The discussion should be noted carefully, and details such as timing, setting, who was present and what was said should be recorded.
·  All actions taken should be noted.
·  The child should never be promised complete confidentiality.
·  The account will be recorded inthe child’s own words, not those of the staff.

4.     If the key person thinks that there is a case of child abuse, she/he will discuss it with the DSL/manager and report the matter to the ChildProtection Officer without delay.

5.     DSL/manager will Contact MASH If the concern is safeguarding related and meets the MASH thresholds.

If there is an immediate risk of harm to the child, contact the police on 999. 

6. The manager will contact the CAF Team. If there is an unmet need identified which does not come under a MASH threshold, check to see if the family have a CAF already open. Seek parental permission and email the Child’s name, DoB, Gender, Ethnicity, Home language, Address and Reason for considering the CAF.

7. If a member of staff, family or child in the setting is at risk of radicalisation, management will contact theRedbridge Prevent Co-Ordinator.

Supervision Of Children Procedure

It is essential that all children attending the setting are always accounted for. All staff who are in contact with the children are responsible for the children in the setting.

  • Children in the setting must be always supervised, i.e., the children should be always visible to staff. However, there may be times when this is not possible, for example, when a child goes to the toilet. A mental note of any such absence should be made and any prolonged absence investigated immediately.

  • Head counts should be taken at regular intervals. The absence of any child must be investigated immediately.

  • Any children playing outside must be supervised by one of the staff. 

Complaints Procedure

Tots And Tweenies has open door policy. In case of complaints, parent/carer can contact the manager to share their concern. Management will ensure to sort the problem at earliest following the procedures and guidelines suggested by Ofsted.

In the event of staff, parents or others having comments, concerns or being dissatisfied with our aims, principles and the high standard to which we are committed to provide at Tots and Tweenies, the following procedure should be adhered to:

  • Parents should speak to the staff who should be responsive to their issues.

  • If parents are unhappy with the action taken by members of staff, contact the manager.

  • Following this the members of staff involved will be suspended for a period.

  • All complaints and comments will be recorded and confidential.  The manager will keep a record of all written complaints, recording the following:
    · Name of person making the complaint.
    · The EYFS requirement to which the complaint relates.
    · Nature of the complaint.· Date and time of the complaint.
    · Action taken in response to the complaint.
    · The outcome of the complaint investigation (for example, ways of the service has improved).
    · Details of the information and findings that were given to the person making the complaint (which should have been provided to them within 28days), including any action taken.
    · A summary of the complaint to provide on request to any parent of a child for Ofsted.

Lost Child Procedure

In the very unlikely event of a child going missing the following procedure is to be followed

A thorough search of the immediate area is to be made.

I the child cannot be located, the parentsof the child are to be contacted andthe police will be informed.As well as Ofsted will be notified.

Medication Policy

The management and parent shall take allreasonable steps to ensure that the occasional, regular or emergencyadministration of prescribed medicines takes place only under the following conditions:

In all cases:

·The parent/guardian of each child attending the setting to provide details of any known medication allergy suffered by their child. Such details are to be recorded by the administrator/manager and consulted before any emergency administration of medicines.

·The medicine must have been prescribed by the child’s General Practitioner.

·The medicine must be kept in a secure place with access only by authorized persons.

·A clear label, with the child’s name, doses must be adhered to the medicine.

·A medicine administration form must be kept showing:
(a)          the child’s name.
(b)          type of drug/medicine administered.
(c)          date and time administered.
(d)          dosage
(e)          name and signature of person administering medicine.
(f)            name and signature of witness
(g)          time of notification to child’s parent/guardian when an administration of drug or medicine has been given in an emergency.

·For the administration of oral medication or asthma inhalers as well as occasional emergency medication (such as EpiPens or hypodermic injections) parents must provide:  
a letter of authorisation from the child’s parent/guardian containing clear instructions for the administration of the medication.
have a letter from the child’sGeneral Practitioner or consultant stating:
·whether the child is fit enough to attend the Group
· what condition the drug or medicine is for with its name.
·how and when the drug or medicine is to be given· what training of personnel is required, if any
·any other relevant information
·ensure that staff are trained in the administration of the medicine by the child’s General Practitioner.

DBS Check Policy

All persons employed by Tots and Tweenies on a regular or temporary basis must have an enhanced DBS check.

All volunteers who frequently help at the Club must have a DBS check.

Any new appointment that does not have a DBS check will not be able to take up the appointment until a DBS check has been obtained.

Anyvolunteer who does not have a DBS check must not be left alone with anychildren and must be accompanied by a play leader with a DBS check at all times