Every child shall be treated equitably, without regard to factors such as race, colour, ethnic or national origin, religious beliefs, disability, or gender.
Secure your spot by completing the registration form.
Your place will be officially confirmed upon payment of the applicable fees. Payment must be made in advance when making a booking.
Prior to a child's attendance, a comprehensive registration form must be completed, providing the child's information, parental details, and any necessary permissions.
In the event that the Pre-Nursery and Out of School Club is fully subscribed, a waiting list will be established and managed by the club manager, following a first-come, first-served approach.
Available slots will be allocated on a first-come, first-served basis, prioritising those who have made their payments.
The management reserves the right to deny admission to any child whose behaviour is, in their judgment, not in the best interest of the safety and well-being of staff and other children. (This action will only be taken after all established procedures for addressing behavioural issues have been exhausted.)
To register your child, anon-refundable deposit of £50.00 is payable to secure a place. This will be credited againstyour first month’s fees. If the place is no longer required or not taken up thedeposit will not be refunded.
Fees are taken in advance for all services. (Tutoring, After School & Holiday Club, Pre-Nursery and activity sessions)
Fees are non-refundable.
Fees are payable during periods ofabsence from the After School Club and Pre-Nursery sessions, including sicknessand any holidays taken when the After School Club is open.
In exceptional circumstances there may be an event that triggers the closure that is out of our control. Such events include, without limitation, ‘acts of God’, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, and epidemics, fees are payable for such forced closures.
If you (parents/guardians) inform one month before quitting the tutoring sessions, refund will be issued. 25% of the due amount will be deducted for administrative services in case security deposit is waived off (not paid).
If a refund is eligible on quitting services, return will not be applicable on the original price rather on agreed and paid fees.
If the fees are not paid by the due date on your invoice, company has rights to refuse the services till the amount is paid or £20 fine will be charged on overdue payments each lesson.
Fees quoted are in accordance with Tots and Tweenies Limited. Fee Schedule for the number of sessions that your child attends at the setting. Any extra sessions requested over and above those booked, (or part thereof), will be additionally charged at the rates specified in the Fee Schedule and must be booked 24 hours in advance. Extra sessions are subject to availability at the time of request.
The fees are subject to change according to the price plan when the child is promoted.
Fees are reviewed annually and so any increases will only occur once during the year.
Fees are not refundable if a child is picked up earlier than scheduled time. However, A fee of £20 will be charged, for each quarter of an hour, that a child is picked up late from the setting.Parents/Guardians should be aware that the place must be vacated by the designated closing time
Fees are charged monthly, weekly, quarterly, or session-based in advance and are to be paid by direct debit, cash, bank transfer, contactless on the first day to which they relate. Fees will be invoiced to the person(s) named on the registration form.
If staff are unsure of the person collecting the child that child will remain in the setting and parents will be informed of the decision.
In the event of any child(ren) being left in the setting due to unforeseen circumstances, Redbridge Social Services would be contacted. If necessary, the local police would also be contacted.
To help prevent this situation from arising, when children are registered for an Out of School Club,Pre-Nursery or any other services, we obtain as much information as possible from the parent/carer. We do require at least two contact numbers, being parents and other relatives or emergency contact numbers who can be contacted in emergencies.
A child will not be released to anyone other than a parent, without their prior consent in writing and suitable means of identification or recognition of the person authorised by parents/carers to pick up their child. It is required that a parent inform the manager if their child is to be collected by someone unknown to them and give relevant details.
Staff will record any late or non-collection of children. If the problem is consistent, staff will work in partnership with parents/carers to address the issue.
If parents/carers are unwilling to work with staff on this issue, management will be informed, and a cost may occur.
The ultimate cost of the non/late collection of children, is the forfeit of the club. The fee is £20 for every 15 minutes late.
In case the child is unable to attend the booked services inform the management at earliest. Parents/carer can inform by email, text or phone. The reason will be recorded. Regular and unexplained absences may mean they are at risk of safeguarding concerns and therefore, the absence of all children is taken very seriously.
If your child does not attend on a contracted day, fees will not be refunded, and the hours cannot be transferred to another day
Attendance Record Sheets are used to record child’s attendance. This record will be shared at the end of month.
The data supplied on the registration forms, including that of the parents/carers, children will be stored on the computers used by Tots and Tweenies management.
Tots and Tweenies is registered with the Information Commissioner’s Office.
Tots and Tweenies management and administration are committed to maintaining the security of any personal data used and stored by the Club.
The data is held and used to comply with the statutory framework for the Early Years Foundation Stage, Ofsted, Department for Education and Local Authority.
However, the details given by the parent may be required by law to be given to an outside body, e.g., the police or social services, Tots and Tweenies would comply with such a legal request
The information may be given to the Child Protection Officer in line with the child protection policy.
The staff is expected to keep any personal details about any parent/carer or child at the Club, whether written or verbal, confidential, except to share that information amongst themselves where they believe it is in the best interest of the child.
With Parents’ permission this data may be, when necessary, shared with:
· Other professionals supporting your child, for example health visitor, pre-school, nursery, school, other health or education professional.
· Local authority through the Free Childcare and Early Education Entitlement headcount and annual Early Years Census (England)
· Local authority for the purposes of funded services that they support.
· The local safeguarding children’s board or Social Services Referral and Assessment Team if we ever have any concerns about the safety of your child.
· Ofsted
Acceptable social behaviour will be encouraged by staff acting as role models and displaying considerate attitudes.
Unacceptable behaviour, whether it is emotional, physical, verbal or psychological, will be quickly identified and dealt with positively. Reasons will be always explained to the child involved and good behaviour will always be praised.
Children will not be shouted at or verbally abused. Tots and Tweenies has zero tolerance policy on corporal punishments. Physical punishments such as slapping or smacking will not be used under any circumstances.
However, on the event where physical intervention is necessary when it involves the harm or injury to other person be it other child or staff, a written record will be recorded, informed and signed by the parents.
Tots and Tweenies will not tolerate bullying, biting, hitting, fighting, spitting, swearing by any child
Unacceptable behaviour will be dealt with by the key person explaining the misbehaviour to the child concerned in private. Notes will be kept for reference. Persistent unacceptable behaviour will be discussed with the parents.
If the child still continues to misbehave and is causing disruption to the running of the club then the manager will discuss the matter with the parent / guardian. The parent will be made aware of the gravity of the situation and the possibility that the child may have to be excluded from the setting if his/her behaviour does not improve
If there has been no improvement, the parent/guardian will receive written notification that exclusion is under consideration. Final action is the exclusion from the registered services (Pre-Nursery/Out of school provision).
All legislation and existing codes of practice produced by the Equality and Human Rights Commission, the Equality Act 2010 and the Children and Families Act 2014 are part of our policy. Tots and Tweenies aims to make sure that,
Whilst at the setting no child will receive less favourable treatment on the grounds of race, colour, ethnic, or national origin, religious beliefs, disability, gender or the ability to pay, in any matter.
Both the management and the staff will ensure that the services they provide are accessible to everyone.
This policy will be actively promoted through management decision making, employment practices and service provision. The setting will strive to monitor its implementation and its effectiveness.
The management will attempt to ensure that the temperature is maintained at a level which is comfortable for the children
There will be no smoking, alcohol consumption or drugs in the setting
Children will have some opportunity of access to outdoor play - weather permitting
Providing the management is informed, the staff will be made aware of any child's special health conditions and appropriate care will then be made available to that child in consultation with the child’s parent.
To protect the health of the other children and the staff in the setting, parents will be asked not to send their child to the setting if the child is unwell. If a child will not be attending the setting due to illness, the parent must inform the school and Tots and Tweenies separately.
If a child is not feeling well enough to participate, it is the Tots and Tweenies policy to provide a quiet place for the child or to encourage him/her to participate in quiet activities.The child will be observed for any worsening symptoms. Their parent/carer will be notified verbally the same day at earliest.
If a child's condition worsens to such an extent that the key person is seriously concerned, and suspects urgent medical treatment is required, then the parent will be notified immediately, and if necessary, an ambulance will be called.
If a child is exposed to a communicable disease, it is Tots and Tweenies policy to contact the parents; likewise, management would appreciate parents' co-operation if their child contracts an infectious disease, so that the appropriate steps can be taken to notify other users of the setting if necessary.
Medicines will not routinely be administered. No medicines will be administered unless written permission is given by the child’s parent and the staff have received appropriate training. In an emergency, parents will be immediately called, or child may be taken to hospital or emergency services will be called.
Tots and Tweenies believes in extending opportunities by offering new experiences whilst maintaining a safe environment. Trips and outings will be appropriate to all children's development and abilities, involving fun and learning.
Parents/carers will be included in discussions on trips and outings where possible. A risk assessment will be completed prior to the outing.
Health and safety are of paramount importance. Children will be always supervised by adults according to the OFSTED early years directorate adult/child ratio.
Vehicles used for trips and outings will comply with all safety legislation and appropriate restraints will be used for all children.
A written consent must be taken from parents for their children to take part in trips and outings.
The manager will be familiar with the venue/area to be visited and will ensure that children's emergency details are taken on outings and kept secure.
A qualified first aider will attend all outings
A mobile phone will be taken to enable continuity of safety
Tots and Tweenies ensures to provide safe outings and trips. However, if any accident happens Tots and Tweenies will not be held responsible and no legal action will be taken against them.
If an accident occurs it will be dealt with by a member of staff qualified in first aid.
All accidents will be recorded in the accident book, signed by the first aider and parents should sign to acknowledge the accident and any action taken.
A first aid box will be available, and the contents checked and kept up to date.
All members of staff will be encouraged to have up to date first aid certificates
Written permission from parents will be soughtin Admission form to take emergency treatment for their child if it is needed
In case of an accident that required child to be taken to hospital emergency care on 999/112 will be called and child will be taken to hospital. In such cases the child will be accompanied by a staff member. Parents will be called immediately.
Accidents that require hospital treatment will be reported to Ofsted
Accidents off site: The staff member accompanying children for an outdoor activity or trip will carry parents’ contact details as well as first aid kit and will be certificate holder of first aid. In case of accident, they will be in touch with the manager and update in form of any accident.
Incidents An incident is a non-medical emergency which causes the need for an immediate response/change of routine in the setting. Following existing planned procedures will be followed in the event of an incident:Missing child – Missing Child policy and procedure Gas leak/fire – Emergency Evacuation procedure Challenging/aggressive behaviour of a child– Behaviour Management policy and procedureIn case of an incident where children’s safety is a concern, parents will be called to collect their child immediately.
Procedures are in place for dealing with allegations against staff and these will be dealt with directly by the manager. Procedures adopted in accordance with requirements of social services in the event of child protection issues: No less than 2 members of staff will be always on the premises.
Ongoing training will be offered to staff to update child protection knowledge, ensuring they recognise signs and symptoms of possible physical, emotional, sexual abuse or neglect. Any changes to behaviour or physical appearance in a child will be responded to following the guidelines set by social services and Ofsted.
In case an allegation is made, an internal investigation will be carried out. A written detailed record of all related incidents, including what was said and by whom, with times and dates will be kept.
Local Authority Designated Officer (LADO)who will oversee and manage any allegation cases will be reported and advise will be followed. The procedure will be as follows: Log concerns in writing and inform setting DSL.If your concerns are about the DSL, then inform their line manager. If there is no one to escalate to, contact LADO directly.
The children will be encouraged to wash their hands after using the toilet, before and after food is consumed. Also, after messy play. Running water, soap and towels will be available
Staff will be made aware of how infections, including HIV infections, are transmitted.
Rubber gloves will be available for clearing up after spills of bodily fluids. Floors and other surfaces will be disinfected
Clean clothes will be available in case of accidents
Staff will obtain the Food Hygiene Certificate
TotsAnd Tweenies take families’ privacy seriously, and in accordance with the DataProtection Act 2018 and the General Data Protection Regulation (GDPR).
Tots And Tweenies is registered with Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
The paragraphs in italics are from https://www.ico.gov.uk/onlinenotification/Security.html
Data controllers must give a general description of the measures to betaken for the purpose of protecting against unauthorised or unlawful processing of personal data and against accidental loss or destruction of or damage to personal data.
Parents are required to provide personal data about themselves and their child/ren to deliver a quality and safe childcare service. The data is held and used to comply with the statutory framework for theEarly Years Foundation Stage, Ofsted, Department for Education and LocalAuthority.
Any information pertaining to accidents or incidents involving a child in our care must be kept until the child reaches 21 years and 3 months of age.
Tots And Tweenies management and administration are committed to maintaining the security of any personal data used and stored. The data will be used primarily for the business of Tots and Tweenies, but the overriding ethos will be the protection of the children who attend the setting.
The day-to-day responsibility for the data lies with the administrator/manager, who reports to the management.
All paper-based records about children and their families will be securely locked and protected and only accessible by administrator/manager.
A firewall, anti spyware, malware and virus-checking software are to be installed on all computers used by Tots and Tweenies and kept up to date.
On all computers used by Tots and Tweenies, the operating systems are to be kept up to date by receiving automatic updates
All software is to be kept up to date by downloading the latest patches or security updates, which should cover vulnerabilities.
Tots And Tweenies staff will have access to only the information they need to do their job and will be instructed not to share passwords
When disposing of old computers all personal information must be securely removed by using suitable software (formatting the disc is not acceptable) or destroying the hard disk.
Consider whether the content of the email should be encrypted, or password protected.
Make sure the right address is chosen before ‘Send’ is clicked, especially if a list of addresses is presented.
If an email is to be sent to a recipient without revealing their address to other recipients, then blind carbon copy (bcc) is to be used, not carbon copy (cc).
Be careful when using a group email address. Check who is in the group and make sure you really want to send your message to everyone
If a sensitive email is to be sent from a secure server to an insecure recipient, security will be threatened. Check that the recipient’s arrangements are secure enough before sending the message
Tots And Tweenies computers in the setting, that have administration data on them, are to be protected by password known only to administrator/manager.
Tots And Tweenies computers are to be set up so that a login with password is required for all administration tasks. Passwords are to be kept confidential.
The administration computers are to be set to automatically log the users out if the computer is not used for 5 minutes
Tots And Tweenies have password protected iCloud storage space that are capable of running the database.
A backup of the database is to be taken:
At the start of each financial year the database is prepared for anew year.
Before any major alterations or updates.
At the end of the financial year before the database is prepared fora new year.
The backups are to be stored at a different location to the administration computers
Other childcare providers if a child also attends another setting with Parents’ consent.
Local authorities in regard to the childcare and early years entitlements with Parents’ consent
Ofsted may require access the records at anytime
Insurance company, in case of accident
The information will be shared without your prior permission if it is in a child’s best interests to do so. Such as medical emergency. If there are concerns about child’s welfare, it’s obligatory to follow the Local Safeguarding ChildrenBoard procedures and make a referral.
Where possible concerns will be discussed beforehand with parents before making a referral
To keep Tots And Tweenies information confidential and not to disclose it to other people. Any sharing of information with anybody outside Tots And Tweenies may only be carried out by the senior play leader or administrator and should be logged.
All confidential paper waste is to be shredded
Check the physical security of Tots And Tweenies premises, not any unauthorized person, including family members are allowed to access personal data.
To be wary of people who may try to trick them into giving out personal details.
That they can be prosecuted if they deliberately give out personal details without permission
To use a strong password -these are long (at least seven characters) and have a combination of upper- and lower-case letters, numbers and the special keyboard characters like the asterisk or currency symbols.
Not to send offensive emails about other people, their private lives or anything else that could bring your organisation into disrepute.
Not to believe emails that appear to come from a bank that ask for account, credit card details or password (a bank would never ask for this information in this way).
Not to open spam, not even to unsubscribe or ask for no more mailings. They should delete the email without opening it. Spam filters on the computers are to be used or preferably use an email provider that offers this service
Safety checks on premises, both indoors andoutdoors, will be before every session
Equipment will be checked regularly, and any dangerous items repaired/discarded.
The layout and space ratios will allow children and adults to move safely and freely between activities.
There will be adequate systems and equipment for the detection and control of fire.
Fire doors will never be obstructed, and fire exits will be easily identifiable.
A record will be kept of any fire drills.
Electric points/wires and leads will be adequately guarded.
All dangerous materials, including medicines and cleaning materials will be stored out of reach of children.
Large equipment will be erected with care and checked regularly. Equipment offered to children will be developmentally appropriate recognising that materials suitable for an older child may pose a risk to younger/less mature children
All children will be always supervised by adults and will always be within sight of an adult.
Children will leave the group only with authorised adults.
Children will not have unsupervised access to kitchens/cookers.
If a small group goes out (e.g., To the wildlife area) there will be sufficient adults to maintain appropriate ratios for staff and children remaining on the premises.
All adults in the group, both staff and visitors, will be aware of and respect safety policies.
If adults need to reach up for stored equipment, they will be provided with something safe to stand on. Heavy materials will not be stored above head height.
A folder will be always available for the reporting of any accidents/incidents.
Regular safety monitoring will include checking of the accident record as a basis for risk assessment.
All adults including parents and carers will be aware of the system(s) in operation for children’s arrivals and departures and an adult will be at the door during these periods.
Adults will not walk with hot drinks or place hot drinks within reach of children.
A correctly stocked first aid box will be always available.
All cooking activities involving the use of heat will be continuously supervised. Children will not be allowed in the kitchen for any other purpose.
Systems will be in place to ensure that no child can leave the premises unattended.
No child will be left unsupervised in the setting at any time.
Staff / child ratios of 1:8 children in the Under 8’s will be adhered to.
Visitors to the setting will not be left unsupervised at any time and adequate identification will be required. Identification will be provided, and prior appointments should be made where possible.
Children will not be released with anyone other than the recognised parent/carer unless prior notice is given. If staff are unsure of the person collecting the child that child will remain at the club and parents will be informed of the decision.
Entrance to the club will be monitored to always ensure security. Children will be signed in and out of the setting.
Parental/carer consent will be sought for the use of videos and photographs for promotional usage.
The activities provided, when a child with special needs attends the setting, will be suitable for all the children including SEN children.
Designate a staff member as SENCO who will liaise with SEN Co of local authorities.
Develop, maintain and train the staff who is suitable for the children with additional needs.
A child with special needs is not discriminated against, nor are other children disadvantaged because a child with special needs attends the setting.
Whilst in the setting, every child will be allowed to participate in all activities commensurate with their abilities.
Inform and seek support and advice from council for training, observations and assessments of the children with additional needs.
Tots and Tweenies follows a four-stage graduated approach to supporting needs to provide support for children with four stages of action.
Everyone should remain calm.
A key person shall ring the hand bell twice, once to get the children's attention and to stop what they are doing. The second ring indicates that the children should gather in the activity room, walking in an orderly fashion.
The children shall be ushered into one of the activity rooms. The external door closed.
The key person should collect the register and ensure that all the children are present. Nursery assistant should encourage the children to remain silent while the roll call takes place.
Any pupil, play leader or visitor that cannot be accounted for must be found immediately.
No one must leave the building until the manager has made sure that the external emergency has passed. The manager is to telephone the emergency services if she/he thinks it necessary.
If the manager is not available, then his/her duties must be carried out by the key person.
Everyone should remain calm.
If the automatic alarm is notsounding, then a manager must operate the alarm by breaking the glass of thenearest fire alarm point or by raising the alarm by any means available.
The manager will summon the fire brigade, using the mobile phone.
Key person should ask all children in their care to stand; put any equipment in use down safely and tuck their chairs under tables.
Quickest routes out of the building are the main entrance (front door)
The manager and the key person must escort the children across the road, leaving the building, in an orderly manner, by the nearest safe exit.
The children should line up in front of the building across the road.
The manager must ensure that the building is completely evacuated by checking all the rooms and the toilets.
The manager must take the attendance register and contact details before leaving the building.
Key person should encourage the children to remain silent while a roll call takes place.
Any pupil, staff member or visitor that cannot be accounted for should be reported to theOfficer-in-Charge of the first fire appliance when it arrives.
If the manager is not available, then his/her duties must be carried out by the key person.
No one must re-enter the building.
a history or other evidence of frequent, repeated injuries.
repeated attendance at clinic or hospital, or frequent hospital admissions.
a delay in seeking medical advice or treatment which is obviously necessary.
conflicting accounts and explanations of how an injury or incident has occurred by the child or carers.
an unawareness or denial of an injury or incident by the carer.
very low self-esteem.
fearful and withdrawn behaviour.
an adult who has very noticeable unrealistic expectations of a child.
failure to thrive and meet developmental milestones.
Children in the setting must be always supervised, i.e., the children should be always visible to staff. However, there may be times when this is not possible, for example, when a child goes to the toilet. A mental note of any such absence should be made and any prolonged absence investigated immediately.
Head counts should be taken at regular intervals. The absence of any child must be investigated immediately.
Any children playing outside must be supervised by one of the staff.
Parents should speak to the staff who should be responsive to their issues.
If parents are unhappy with the action taken by members of staff, contact the manager.
Following this the members of staff involved will be suspended for a period.
All complaints and comments will be recorded and confidential. The manager will keep a record of all written complaints, recording the following:
· Name of person making the complaint.
· The EYFS requirement to which the complaint relates.
· Nature of the complaint.· Date and time of the complaint.
· Action taken in response to the complaint.
· The outcome of the complaint investigation (for example, ways of the service has improved).
· Details of the information and findings that were given to the person making the complaint (which should have been provided to them within 28days), including any action taken.
· A summary of the complaint to provide on request to any parent of a child for Ofsted.
